Terms & Conditions

Last updated: 10 September 2026. Operated by Innovations and More Ltd.

These Terms & Conditions govern your use of OperationNotes.com and any subscription or other services provided through the website.

By accessing or using OperationNotes.com, you agree to these Terms & Conditions. If you do not agree, you should not use the website or its services.

1. About OperationNotes.com

OperationNotes.com provides educational and professional resources relating to the documentation of surgical procedures, including operation note templates, examples, educational materials and related tools.

OperationNotes.com is an independent website and is not affiliated with or endorsed by the Royal College of Surgeons of England or any other professional or regulatory organisation, unless expressly stated otherwise.

Our operation note templates are designed to support good documentation practice. They should always be used alongside applicable local Trust, hospital, employer and professional requirements and current clinical guidance.

2. Clinical Responsibility

OperationNotes.com provides templates and educational resources only.

The information and templates provided by OperationNotes.com do not constitute medical advice, clinical advice, legal advice or professional advice.

Users remain responsible for:

• the accuracy and completeness of every operation note they create;
• ensuring that documentation accurately reflects the procedure actually performed;
• adapting templates to the circumstances of the individual patient;
• complying with local policies and procedures;
• complying with applicable professional and regulatory requirements; and
• exercising their own professional judgement.

OperationNotes.com accepts no responsibility for clinical decisions made using its templates or resources.

3. Website Use

You agree to use OperationNotes.com lawfully and responsibly.

You must not:

• use the website for unlawful purposes;
• attempt to gain unauthorised access to the website or its systems;
• interfere with the operation or security of the website;
• introduce malicious software or code;
• copy, reproduce or redistribute substantial portions of the website or its content without permission; or
• use the website in a manner that could damage the reputation or operation of OperationNotes.com.

4. Accounts

Certain features may require you to create an account.

You are responsible for keeping your login credentials secure and for all activity undertaken through your account.

You must provide accurate information when creating an account and should notify us if you believe your account has been accessed without authorisation.

We reserve the right to suspend or terminate accounts where we reasonably believe these Terms & Conditions have been breached or where necessary to protect the website, its users or our business.

5. Subscriptions

Certain features of OperationNotes.com may be available through a paid subscription.

The applicable subscription price will be displayed on the website at the time you subscribe.

Subscriptions are billed on a recurring basis according to the billing period shown at the time of purchase.

Payments are processed securely through our payment provider, Stripe.

By subscribing, you authorise the applicable recurring subscription payment to be charged according to the subscription you selected.

6. Cancellation

You may cancel your subscription at any time.

When you cancel your subscription, it will not renew and no further subscription payments will be taken, subject to any payment already due or otherwise authorised.

If you have already paid for the current subscription period, your access to the subscription features will normally continue until the end of that paid period.

Cancellation does not normally entitle you to a refund for the unused portion of a subscription period that has already been paid for, except where a refund is required by applicable law or where we expressly agree otherwise.

At the end of the paid subscription period, the subscription will expire and access to subscription-only features will end.

7. Consumer Cancellation Rights

If you are a consumer in the United Kingdom or another jurisdiction where statutory cancellation rights apply, you may have additional rights under applicable consumer protection legislation.

Nothing in these Terms & Conditions is intended to exclude or restrict any statutory rights that cannot lawfully be excluded or restricted.

Where digital content or digital services are supplied immediately following purchase, you may be asked to expressly acknowledge that supply begins immediately and that certain statutory cancellation rights may consequently be affected, where permitted by law.

8. Refunds

Unless otherwise required by applicable law, subscription payments are non-refundable once the relevant subscription period has commenced.

If you believe you have been charged incorrectly, please contact us promptly so that we can investigate the matter.

Any refund provided outside your statutory rights is at our discretion.

9. Operation Note Templates

Operation note templates available through OperationNotes.com are provided as general educational and documentation-support resources.

Templates may contain suggested headings, prompts, examples or wording.

You should review and modify the template before use to ensure that it accurately describes the actual procedure and complies with the requirements applicable to you.

OperationNotes.com does not guarantee that a particular template will satisfy every requirement of every hospital, Trust, employer, professional body or jurisdiction.

10. Royal College of Surgeons Guidance

Where OperationNotes.com states that templates are aligned with or informed by Royal College of Surgeons guidance, this refers to our interpretation and application of the relevant published guidance.

OperationNotes.com is an independent platform and does not represent that its templates have been formally approved, certified or endorsed by the Royal College of Surgeons.

Users should consult the current original professional guidance and applicable local requirements.

11. Intellectual Property

Unless otherwise stated, the website, its design, software, branding, graphics, original text and other materials are owned by or licensed to OperationNotes.com.

You may use the resources provided to you through the website for your own legitimate professional or educational purposes, subject to these Terms & Conditions.

You must not reproduce, republish, sell, commercially redistribute or create a competing service substantially based on OperationNotes.com's content without our written permission.

12. User Contributions

If you submit an operation note, template, suggestion, comment or other material to OperationNotes.com, you confirm that:

• the material is your own work or you have permission to submit it;
• you have not included confidential patient information or other information that could identify a patient;
• your submission does not infringe another person's intellectual property or other rights; and
• you have the right to grant us permission to use the material.

By submitting material, you grant OperationNotes.com permission to review, edit, adapt, reproduce, publish and distribute the material as part of the website and its services.

We may reject, edit or remove submitted material at our discretion.

13. Patient Confidentiality

You must never submit identifiable patient information to OperationNotes.com.

This includes names, dates of birth, NHS numbers, hospital numbers, addresses, photographs or any other information that could identify an individual patient.

Users are responsible for ensuring that any material submitted to the website has been appropriately anonymised.

14. Availability of the Website

We aim to keep OperationNotes.com available and operating reliably, but we do not guarantee that the website will always be available or uninterrupted.

We may temporarily suspend, modify or withdraw parts of the website for maintenance, security, upgrades or other operational reasons.

15. Changes to the Service

We may add, modify or remove features from OperationNotes.com from time to time.

Where a change materially affects an existing paid subscription, we will provide appropriate notice where required by law.

16. Disclaimer

OperationNotes.com is provided on an "as available" basis.

Although we make reasonable efforts to ensure that information and templates are useful and accurate, we do not warrant that all information will always be complete, current or free from errors.

Professional users must independently verify information and ensure that their documentation complies with applicable requirements.

17. Limitation of Liability

To the fullest extent permitted by law, OperationNotes.com shall not be liable for losses arising from:

• reliance on an operation note template or other website content;
• clinical decisions or actions taken by a user;
• failure to adapt a template appropriately;
• failure to comply with local policies or professional requirements;
• temporary unavailability of the website; or
• unauthorised access resulting from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

18. Third-Party Services

OperationNotes.com may use third-party services, including payment processors and hosting providers.

Use of those services may also be subject to the third party's own terms and policies.

19. Privacy

Our handling of personal information is described in our Privacy Policy.

By using OperationNotes.com, you acknowledge that personal information will be handled in accordance with that policy.

20. Cookies

OperationNotes.com may use cookies and similar technologies.

Further information is provided in our Cookie Policy.

21. Termination

We may suspend or terminate access to an account where there is a serious or repeated breach of these Terms & Conditions, unlawful activity, abuse of the service, or where necessary to protect the website or its users.

Where appropriate, we will provide reasonable notice before termination.

Termination does not affect rights or obligations that arose before termination.

22. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory rights you may have under applicable consumer protection law.

23. Contact

If you have questions about these Terms & Conditions, your subscription or the website, please contact us through the contact details provided on OperationNotes.com.